Refund policy
Knowing Look Apparel — Refund & Replacement Policy
We want you to love your order. If something's off, we're here to help.
Can I return or exchange my item?
Because we have limited inventory and sell it via Limited Time Pricing, we do not accept returns or exchanges for:
- Incorrect sizing
- Color preferences
- Change of mind
Pro tip: Double-check the size guide and product details before you order. Measure a shirt you love and compare it to our size chart.
What if my item is damaged or incorrect?
We'll make it right. If your order arrives with a defect, misprint, or the wrong item, contact us within 5 days of delivery with a photo and description. We'll send a replacement or issue a refund—your choice. Note that if you request a replacement, we require a minimal $2.50 processing fee.
My package never arrived!
If your order hasn't shown up, first check your tracking link for updates. If tracking shows delivered but you can't find it, check around your property and with neighbors—many "missing" packages appear within 24–48 hours. If still missing after reasonable time, contact the carrier directly. If they need info from us, we'll provide what we can.
Note: If your shipping address was entered incorrectly, or the package is confirmed delivered, we unfortunately can't guarantee a refund or replacement. Check and double-check you've entered the right shipping info before buying.
How do I start a refund or replacement request?
Email us at support@knowinglookapparel.com with:
- Your order number
- A short description of the issue
- Clear photo(s) showing the problem
We'll review and respond within 1–3 business days.